City66 Privacy Policy – Your Personal Data Protection

Privacy is more than just words on paper at city66 — it is part of how we operate every day. Since this platform was founded, protecting members' personal data has been a non-negotiable responsibility. We understand that when you register and share your personal information with us, you are placing trust in us — and that trust is never taken lightly.

This Privacy Policy is designed to give you a clear and honest picture of what we collect, why we need it, how we use it, and the rights you have as the owner of that data. We have written this document in plain language because we believe every member deserves to know what happens with their information — without needing to be a legal expert to understand it.

1 Information We Collect

City66 only collects information that is strictly necessary to provide you with a safe, seamless, and responsible service. The following are the categories of information we collect:

We never collect sensitive information such as biometric data or medical records unless required by applicable law. All data collection is conducted transparently — you will be notified when additional information is needed and why.

2 How We Use Your Information

The data we collect is used responsibly and only for legitimate purposes. city66 uses your information for the following:

• Account management: Creating and managing your account, processing registration, and verifying your identity through the required KYC process.
• Transaction processing: Processing deposits and withdrawals securely, and maintaining accurate transaction records for your reference.
• Platform security: Detecting and preventing fraud, unauthorized access, money laundering, and other suspicious activity.
• Customer support: Responding to inquiries, resolving complaints, and providing technical assistance more quickly and accurately.
• Service communications: Sending important account-related notifications, updated terms, and security alerts.
• Service improvements: Analyzing platform usage patterns to improve the interface, speed, and overall member experience.
• Legal compliance: Meeting reporting obligations to the relevant regulatory authorities.

3 Sharing Information with Third Parties

City66 does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, in certain situations, we may need to share limited information with the following parties:

• Payment service providers: Information required to process deposit and withdrawal transactions is shared securely with verified payment providers and is subject to strict confidentiality agreements.
• Game software providers: Minimum game data required to run games correctly is shared with game provider partners who have passed security reviews.
• Regulatory authorities: city66 will comply with any lawful request from the relevant authorities, including law enforcement agencies, when required by law.
• Analytics services: Aggregated and anonymized data is shared with analytics services to help us understand overall platform usage patterns.

All third parties that receive data from city66 are required to comply with strict data security standards and are not permitted to use that information for any purpose other than those specified.

4 Your Data Security

Protecting your data is the highest technical priority at city66. We implement multiple layers of security to ensure your information is always safeguarded:

• 256-bit SSL Encryption: All data transmitted between your device and city66 servers is protected with the same industry-grade encryption used by major banking institutions.
• Stored data encryption: Sensitive information such as passwords and financial details is stored in encrypted format using modern encryption algorithms that cannot be decrypted without the correct key.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA to add an extra layer of protection to their account. Any login attempt from a new device will require additional verification.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity, intrusion attempts, or security anomalies.
• Regular security audits: city66's infrastructure undergoes regular independent penetration testing and security audits to ensure systems are always up to date with best practices.
• Internal access restrictions: Only staff who require access to specific data to carry out their duties are permitted to do so. All access is logged and monitored.

5 Cookie Usage

The city66 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs at its best. Below are the types of cookies we use:

You can manage or block non-essential cookies through your web browser settings at any time. Please note that blocking essential cookies may affect certain functions of the city66 platform.

6 Your Rights as a User

As a city66 member, you have clear rights regarding your personal data. We fully respect these rights and will respond to your requests within 14 business days:

• Right of Access: You have the right to request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any information we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you have the right to request that we delete your personal data. This request is subject to data retention obligations set by law.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service.
• Right to Object: You have the right to object to the processing of your data for specific purposes, such as direct marketing.

To exercise any of the above rights, please contact the city66 customer support team via Live Chat or the email address available on the About Us.

7 Data Storage & Deletion

City66 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for a reasonable period after account closure.
• Financial transaction records: Retained for a minimum of 5 years in accordance with anti-money laundering compliance requirements.
• Security logs: Retained for 12 months for security investigation and fraud detection purposes.
• Support communication data: Retained for 2 years to allow for future reference and service improvement.

When data is no longer needed, it is securely deleted or anonymized using methods that ensure it cannot be recovered.

8 Changes to the Privacy Policy

City66 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Whenever material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform for at least 7 days before changes take effect.
• Sending notifications via registered email for changes that significantly affect your privacy rights.

Your continued use of the city66 platform after changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

9 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how city66 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the city66 platform.
• Privacy Email: [email protected] — response within 2 business days.
• FAQ Page: Visit FAQ page for answers to frequently asked questions.